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How to obtain email headers

Please note, if obtaining email headers for a blocked email message being sent to you, the sender may need to contact their email provider for further assistance obtaining these.
How to obtain email headers:

You can obtain email headers by either downloading them from your webmail, or through your email client.

Webmail through Horde:
  • Log in to your webmail
  • Select the email
  • There will be a plus sign next to the time on the preview area on the bottom, click this
  • Select "View Source," and copy and paste this information to us


Webmail through Roundcube:
  • Log in to your webmail
  • Select the email
  • There will be a down arrow on the preview on the right, click this
  • Copy and paste the information to us.

Below is a guide on how to obtain these with your email client, depending on the email client of your choice.
https://mxtoolbox.com/public/content/emailheaders/