WebsiteKnowledge Base

Incoming Email suddenly stopped working


Incoming email suddenly results in a failure to connect when it had been working previously.


A common cause of this problem is a nightly update of AntiVirus software. Please check the logs of the AntiVirus software to see if there was an update and, if it has recently updated, momentarily disable the AntiVirus software to see if that resolves the connection issue. If it does please contact the AntiVirus software provider for instructions on how to enable the protection and regain access to email.