On Monday (5/19/08) around 10pm we had a catastrophic hardware failure on a brand new server - superman. Many of you are already aware of that fact. This was the kind of anomaly that drives IT people crazy. The server kept coming up and operating then dying.
Our team worked on it for hours attempting everything, anticipating that a resolution was minutes away. In hindsight a cutover to a back up server might have been a more appropriate way to respond to the crisis, however the reports and indications from our engineers suggested the server could be restored to health quickly.
Many of our valued customers experienced an outage that was longer than anyone expected and we regret and apologize for this. Be assured we are asking the tough questions and conducting a root cause analysis to prevent something like this from happening again.
Everyone knows that equipment breaks and issues come up and we are working to make sure when they do arise the response time is immediate and our information flow to customers is quick and timely.
Please email me directly henry@amhosting.com with your comments on how we can improve.
Henry Valentino III - Owner