AMHosting

AMHosting Support for YOUR Hosting Environment
AMHosting's AtomicSLA Support lets you get real, Enterprise AMHosting Support even if you are not hosted with us.  AMHosting is intimately familar with every aspect of the technology lifecycle and our engineers are always ready to assist.
AtomicSLA Support

Atomic SLA Support is the world's premium support package for business infrastructures.  Unlike many companies who rely on service level agreements as a last resort, Atomic SLA is the first choice for companies with mission critical business infrstructures.  Atomic SLA gives you 24/7/365 access to the world's leading technology professionals who are standing by, waiting to solve your hardest technical problems.

Atomic SLA is company-wide coverage for your entire stack of technologies.  We promise that with our Atomic SLAs you will get:

  • Engineering experts with incredible industry experience and knowledge available to you 24/7/365.
  • Staff who are always ready, willing, and able to take your call and solve your hardest problems.
  • Unmatched knowledge of technology – so we can fix your problem the very first time you call.

Unlike other companies that dabble in all things hosting, AMHosting has a team that is completely focused on supporting businesses. If your business application is mission critical, Atomic SLA is the only service that you access to the professionals you need exactly when you need them.

Bronze SLA $500/year
Silver SLA $2000/year
Gold SLA $5000/year
AtomicSLA Response
Maximum Response Time 12 Hours 8 Hours 4 Hours
Availability 24 / 7 / 365 24 / 7 / 365 24 / 7 / 365
Open Tickets via EMail
Open Tickets via Phone
PriorityNow Ticket Escalation
Dedicated Account Represenative
Incidents
Total Incidents 5 10 20
Incidents per Quarter 2 5 8
Advanced Components
Core Framework
Standard Modules
Third-Party Modules
Custom Modules
Search Engine
Scheduler
EMail System
Database Optimization
AJAX Configuration
Webgarden Configuration
Webfarm Configuration
Legacy System Integration
Supported Languages
ASP.NET 1.1, 2.0, 3.0, & 3.5
ASP.NET AJAX
Classic ASP
PHP 4 & PHP 5
Perl
Python
Custom MIME Types
Custom Error Documents
Supported System Components
Operating Systems Windows 2003-2008 Windows 2003-2008 Windows 2000-2008
SQL Server SQL 2000-2008 SQL 2000-2008 SQL 2000-2008
IIS Version IIS5.0 - IIS7.0 IIS5.0 - IIS7.0 IIS5.0 - IIS7.0
Control Panels Plesk 8.x Plesk 7.x-8.x Plesk 7.x-8.x
EMail Systems MailEnable MailEnable MailEnable / MS Exchange
FTP Servers Gene6 Gene6 Gene6 / MS FTP
Advanced Services
Site Cloning
Database Analysis
Disaster Recovery
Consulting Services $85/hr $85/hr $85/hr
  • Microsoft
  • Cisco
  • Smarter Tools
  • Dell
  • mailEnable
  • Plesk
  • HSPComplete